Privacy Policy

BUSINESS & OPERATOR

Business and Operator Identity

CoachRanker LLC operates coachranker.com. For privacy questions, contact support@coachranker.com.

INFORMATION WE COLLECT

Information CoachRanker Collects

• Coach listing information
• Coach category, specialty, skill levels coached, location, and price
• Coach-provided session format, session setting, experience, and background details
• Coach-provided public profile photos
• Public contact settings chosen by claimed coaches
• Claim request information used to verify profile access
• Private Founding Member application responses, request status, and decision records
• Coach verification phone, email, website, or social links
• Reviewer first name, last initial, email, and reviewer type
• Review ratings, review title, and review text
• Anonymous coach profile view analytics
• Coach inquiry messages and delivery records
• Privacy-friendly rate limiting and security audit records
• Membership plan, if applicable
• Moderation activity

VERIFICATION CONTACT

Verification Contact Privacy

Phone numbers and emails submitted for coach verification are private and are never copied into public contact fields automatically. A Pro coach may separately choose public phone or email settings.

REVIEWER PRIVACY

Reviews

Reviews are not anonymous. CoachRanker collects reviewer first name, last initial, reviewer email, reviewer type, ratings, review title, and review text.

If approved after moderation, public reviews may display first name and last initial, reviewer type, ratings, review title, and review text. Reviewer email is used for verification, moderation, or contact if needed and is not displayed publicly.

PUBLIC PROFILES

Public Coach Profiles

Free unclaimed listings show basic public facts only. Approved Free coaches may control starter-profile details, one profile photo, one public website link, and private CoachRanker relay. Pro adds expanded profile details, public phone and email options, social profile links, review tools, analytics, and a badge.

Pro membership does not automatically determine a profile's position in organic Recommended results. More complete profiles may perform better when their information is more relevant to a user's search. Pro profiles may be eligible for separately labeled featured placement. Eligibility does not guarantee selection, duration, frequency, or position.

Pro coaches may share session format, setting, experience, credential, payment, and policy details. CoachRanker does not verify every coach-provided claim and may limit or remove profile content that violates CoachRanker policies.

APPLICATION PRIVACY

Founding Member Applications

Founding Member applications may include private responses about why a coach is applying, how they plan to use the profile, and an optional website or social link provided for administrative review.

Authorized CoachRanker administrators review application responses and may use the request status and decision record to provide Pro access, prevent duplicate requests, document decisions, and communicate application outcomes.

Application responses, account email, reviewer identity, private admin notes, grant diagnostics, and audit details are not displayed publicly or included in public coach profile data.

PROFILE PHOTOS

Public Profile Photos

Eligible coaches may upload one public profile photo. Coaches are responsible for having the rights needed to upload and display any photo they provide.

CoachRanker may store and display a public profile photo on coach profiles, search-related surfaces, dashboard previews, and other public CoachRanker surfaces until it is replaced, removed, or limited under CoachRanker policies.

YOUTH & MINORS

Youth and Minor Information

CoachRanker may include youth sports, music, and fitness contexts. Parents or guardians should provide information for minors when appropriate and should avoid posting private information about children in reviews, claim requests, contact messages, or public profile content.

CoachRanker may remove or limit public content that includes private child information or content about a child that should not be public.

PROFILE ANALYTICS

Profile View Analytics

CoachRanker may collect lightweight anonymous profile view analytics so admins and coaches with Pro access can see approximate profile interest.

CoachRanker may store a random anonymous visitor ID in localStorage. When a public coach profile is viewed, that ID is sent to a server-side analytics endpoint and hashed before storage. Stored analytics may include the coach profile viewed, date or daily bucket, total views, unique visitor count, and last-30-day view count.

CONTACT MESSAGES

Contact Relay Messages

When a visitor sends a coach inquiry through CoachRanker, CoachRanker collects the sender name, reply contact, message, coach ID or name, delivery status, and related delivery details.

CoachRanker may send the message and sender reply contact to the coach or the coach’s approved contact email so the coach can respond directly. Contact relay messages are not displayed publicly. CoachRanker may store these messages for moderation, abuse prevention, support, and delivery records.

LOCATION SEARCH

Location Search and Google Places

CoachRanker may use Google Places to suggest city, ZIP, or postal-code locations in search, profile editing, and public forms. Location suggestions help standardize city and state information for search and public display.

CoachRanker does not require visitors to share precise GPS location to browse the public directory.

ANTI-SPAM

Anti-Spam Checks

CoachRanker may use reCAPTCHA or similar anti-spam checks on public write and send forms, including coach inquiries, coach submissions, review submissions, claim requests, and general contact messages.

These checks are used to reduce spam and abuse before a public submission is accepted. CoachRanker does not add browser fingerprinting as part of this feature and does not store IP addresses in CoachRanker profile view analytics.

CoachRanker may also rate-limit public write and send actions using a hashed anonymous visitor ID or hashed contact/email-derived limiter key. Rate limit records may include the action, time window, count, and a safe target such as a coach ID. CoachRanker does not store raw IP addresses for these rate limits and does not use browser fingerprinting.

SECURITY & AUDIT LOGS

Security and Audit Logs

CoachRanker may keep admin-only audit records for important security, moderation, and account events such as claim decisions, review moderation, contact relay delivery, plan changes, coach profile updates, coach responses, and review reports.

Audit records may include an event type, signed-in admin or coach user ID/email when applicable, target record ID, timestamp, and safe metadata. CoachRanker does not store API keys, private keys, or full secret values in audit logs.

PAYMENT BOUNDARY

Payments

CoachRanker is designed around simple monthly memberships. It does not take fees, commissions, or a percentage of coaching income.

Coaches may list payment methods they accept. CoachRanker does not process, collect, hold, verify, or guarantee payments between coaches and clients.

Self-service paid Pro subscriptions and Stripe checkout are not currently available. Approved Founding Member access is a complimentary Pro grant and does not create a paid subscription. If paid memberships become available, payment information should be handled separately from public coach profile content.

SERVICE PROVIDERS

Service Providers

CoachRanker may use Firebase and Google services for authentication, database hosting, server-side operations, app security, and related site operations.

CoachRanker may use Resend or another email delivery provider for transactional messages such as claim approvals, coach inquiries, and account-related notices. CoachRanker may also use Google reCAPTCHA or another anti-spam provider to help verify public form submissions.